Water that returns after a sealed system
Interior drainage manages water; it doesn't stop it. Where the sale was made on the promise of a dry basement, the gap between what was said and what was installed is usually the dispute.
Common problems with foundation & waterproofing work
What tends to go wrong, what it usually points at, and what your options are when the business that did the work won't put it right.
Movement that continues after piering
Piers have to reach load-bearing strata to do anything. Depth records and engineering sign-off are what separate a design problem from a workmanship one.
Warranties tied to a company that dissolved
Lifetime warranties in this trade are common and are only worth the entity behind them. A company that reformed under a new name is a frequent pattern.
Placeholder imagePhoto: close-up of a common foundation & waterproofing defect, the kind of detail a homeowner would photograph
What to do about it
Document what you were promised and what you got, keep every invoice and message, and photograph everything before anyone “fixes” it. Whatever route you take from there, whether talking to the business yourself, a licensed attorney, or us, the case rests on that record.
This isn't legal advice
We're a consumer advocate, not a law firm, and this page is general information rather than guidance about your situation. If you need legal advice, speak to a licensed attorney in your state.
Dealing with one of these?
Tell us what happened and we'll tell you whether it's something we can help with.
Would rather read first? How the process works or start the full application.