Privacy Policy

Contact details you give us (name, email address, phone number), what you tell us about your situation, documents you upload, and basic technical information about your visit.

To evaluate whether we can help, to pursue your case if we take it on, to contact you about it, and to meet our legal and regulatory obligations.

If you submit an application, you consent to be contacted by phone, text message, and email about your inquiry. The full terms of that consent, including how to opt out, are on our SMS terms page. You can opt out at any time.

Service providers who help us operate (hosting, email delivery, payment processing, identity verification), and the business your dispute is with, to the extent needed to pursue it. We do not sell your personal information.

Placeholder: the specific vendor list and the exact sharing terms need to be written against what we actually use.

Depending on where you live you may have rights to access, correct, delete, or restrict use of your information, and to opt out of sale or sharing. See Do Not Sell or Share.

We use automated systems, including AI, to collect and organise information about your advocacy file, to review documents you provide, and to evaluate requests for our services against our criteria.

Conversations with our assistant, and information recorded from documents you send us, are kept as part of your file. Information is processed by third-party service providers under contract, and is not used to train their models.

Depending on where you live, you may have rights in connection with automated processing and profiling, including in relation to decisions that produce legal or similarly significant effects. See Do Not Sell or Share and the section on your choices above, or contact us.

Placeholder. Retention for people who never became clients is a real open question, and it is tracked as an unresolved item in the project roadmap and needs a legal answer, not a default.

See our Cookie Policy.

Questions about this policy can go to the address on our contact page.