Notice at Collection

When you submit an application we collect identifiers (your name, email address, and phone number) and information about your situation (the type of dispute and roughly what you are owed). If we take your advocacy file on, we also collect the documents you upload.

We collect it to evaluate whether we can help, to pursue your advocacy file, and to contact you about it.

We use automated systems, including AI, to collect and organise information about your advocacy file, to review documents you provide, and to evaluate requests for our services against our criteria. Conversations with our assistant and information recorded from your documents are kept as part of your file.

Information is processed by third-party service providers under contract and is not used to train their models. Depending on where you live, you may have rights in connection with automated processing and profiling, including in relation to decisions that produce legal or similarly significant effects. See our Privacy Policy.

Placeholder. Retention for people who never became clients is an open question with data-protection implications, and it needs a legal answer rather than a default.

We do not sell your personal information and we do not share it for cross-context behavioural advertising. See Do Not Sell or Share.

The full description of how we handle your information is in our Privacy Policy.