Terms of Service

Satisfy is not a law firm and does not provide legal advice. We are a consumer advocacy service. Using this site or our service does not create an attorney-client relationship, and nothing we provide is a legal opinion. If you need legal advice, consult a licensed attorney in your state.

We evaluate disputes between consumers and businesses and, where we take an advocacy file on, pursue it on your behalf through correspondence and escalation. We do not represent you in court.

An engagement fee is charged once we agree to take your advocacy file on. It covers the cost of starting work and is credited against our fee. Our fee is a percentage of any amount recovered, and if we recover nothing the engagement fee is the only amount payable. Current figures are on our pricing page.

Placeholder: the binding fee terms live in the consumer service agreement, which has not been drafted yet. This section must not contradict it.

We do not guarantee that any amount will be recovered, or that a business will respond at all. Any description of how an advocacy file might proceed is an expectation, not a promise.

Information you give us must be accurate and complete to the best of your knowledge. Pursuing a claim on the basis of false information exposes both of us, and we may stop work if we find it.

Access to your portal is tied to your email address. Keep control of that inbox, because anyone with access to it can request a sign-in link.

Limitation of liability, indemnification, dispute resolution and governing law, termination, and how changes to these terms are communicated. Each needs drafting with counsel rather than filler.