Construction that stopped partway
Pool builds are typically paid in stages tied to milestones. A build that stalls after a large draw leaves a homeowner with a hole, a payment schedule, and little leverage.
Common problems with pools work
What tends to go wrong, what it usually points at, and what your options are when the business that did the work won't put it right.
Structural and equipment problems soon after completion
Cracking, settling, persistent leaks, or equipment that was substituted for something cheaper than what the contract specified.
A finished pool that isn't what was contracted
Dimensions, depth, finish, or equipment that differ from the plans, often defended as an industry-standard variation when it isn't.
Placeholder imagePhoto: close-up of a common pools defect, the kind of detail a homeowner would photograph
What to do about it
Document what you were promised and what you got, keep every invoice and message, and photograph everything before anyone “fixes” it. Whatever route you take from there, whether talking to the business yourself, a licensed attorney, or us, the case rests on that record.
This isn't legal advice
We're a consumer advocate, not a law firm, and this page is general information rather than guidance about your situation. If you need legal advice, speak to a licensed attorney in your state.
More on pools disputes we take on, or how the process works.
Dealing with one of these?
Tell us what happened and we'll tell you whether it's something we can help with.
Would rather read first? How the process works or start the full application.