Claims denied on a technicality
Bonds usually carry conditions about moisture, conducive conditions, and access. Those conditions are where denials are made, and they are often first raised at claim time.
Common problems with termite & pest damage work
What tends to go wrong, what it usually points at, and what your options are when the business that did the work won't put it right.
Inspections billed but not performed
Annual renewal typically requires an inspection. Where no report exists for a year that was paid for, the guarantee was being funded and not maintained.
Repair coverage swapped for retreatment
The two are very different products at a similar price. Which one you hold is determined by the contract, not by what the salesperson described.
Placeholder imagePhoto: close-up of a common termite & pest damage defect, the kind of detail a homeowner would photograph
What to do about it
Document what you were promised and what you got, keep every invoice and message, and photograph everything before anyone “fixes” it. Whatever route you take from there, whether talking to the business yourself, a licensed attorney, or us, the case rests on that record.
This isn't legal advice
We're a consumer advocate, not a law firm, and this page is general information rather than guidance about your situation. If you need legal advice, speak to a licensed attorney in your state.
Dealing with one of these?
Tell us what happened and we'll tell you whether it's something we can help with.
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