How a wedding and event vendor dispute works
The date has passed and cannot be rerun, which changes what a good outcome looks like and how fast it has to happen.
The steps
Tell us what was booked and what happened
The vendor, the contract, what you paid, and how the day differed from what you were promised. Two minutes, no documents needed yet.
We read the contract against what was delivered
Event contracts are unusually specific about deliverables, timings, and cancellation. That specificity cuts both ways, and it is usually where the answer is.
We put it to the vendor
A documented account of the gap between what was contracted and what happened, with a figure attached. Most vendors are small businesses who would rather resolve this than have it sit unresolved.
We escalate through the channels that apply
Where a vendor will not engage, there are formal routes available. Which ones apply depends on the vendor, the state, and the trade.
You get the outcome, or an honest answer
Money back, a partial refund, or a clear statement that the advocacy file is not worth pursuing further. You owe nothing beyond the engagement cost if there is no recovery.
What we don't do
- We don't give legal advice. Satisfy is not a law firm and nothing we send you is a legal opinion.
- We don't represent you in court. If your situation needs litigation, we'll tell you and connect you with a law firm, taking nothing for the introduction.
- We don't guarantee a recovery. Anyone who does is telling you something they can't know.
More on this service line on the weddings & events page.
Tell us what happened
Two minutes, no payment, and no need to explain it more than once.
Would rather read first? How the process works or start the full application.